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Why am I being charged for additional eKeys?

Each Kevo Bluetooth Enabled Deadbolt comes with two free eKeys—one for the Owner and another one to share with a friend, family member, or guest that has a Kevo-compatible smartphone.
Additional eKeys are available as an in-app purchase for a one-time charge of $1.99. eKeys never expire and can be passed from one person to the next by a lock Owner or Admin.
Starting February 1st, 2017, Weiser will offer eKeys at no charge.  Please note that refunds are not available for eKeys purchased prior to February 1st, 2017.   


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