Troubleshooting FAQs
- ★ What do the colors on the light ring mean?
- Recalibrating your Weiser Kevo Smart Lock to improve the touch-to-open feature
- When should I consider resetting my Kevo Contemporary?
- What Do I Need To Do To Replace The Batteries In Kevo 2nd Generation Contemporary?
- For My Kevo Contemporary, Why Doesn't A TTO Work When Someone Is Standing Behind The Interior Of The Door?
- What Surface Area On The Kevo Contemporary Lock Do I Need To Trigger To Activate The Touch-To-Open Feature When I’m An Authorized User?
- Kevo Activating Without Touching It?
- Why does the light ring flash red after calibration?
- Why does Kevo unlock when I want to lock?
- Why does Kevo lock when I want to unlock?
- I have installed my lock but the latch will not correctly extend or retract/ I hear a clicking sound
- When I touch my lock my smart device buzzes/beeps but nothing happens
- I cannot pair/enroll my smart device during the setup process
- The lights on my lock just spin blue when I try to lock/unlock my door
- Why does my lock flash red when I try to lock/unlock it?
- I tried to lock/unlock my door but I see a constant red light on the bottom of the Kevo lock
- My Kevo is not beeping
- Why didn't my batteries last as long as they should have?
- Why doesnt the Status LED light up?
- I see a magenta flash on the outside of my Kevo when I try to lock/unlock it
- I tried to lock/unlock my door but I see two red alternating lights on the sides of the Kevo lock
- I tried to lock/unlock my door but I see constant red lights on the top of the Kevo lock
- Why is there a red light flashing on the back panel of my Kevo?
- Why is my Kevo Smart Lock beeping?
- Why won't my smart device/Kevo fob calibrate?
- I set up my lock but I do not see it on my smart device
- My Bluetooth is on, but my lock still won't work
- I cannot confirm my account/I did not get an email
- My lock is unresponsive